Frequently Asked Questions

If you experience any technical issue or would like to speak to one of our trainers,

feel free to reach out to us and send an email to ex[@]

EX Essentials course

The EX Essentials course sits on our learning platform. This is self-paced learning, which you can start anytime.

You need about 4 hours to go through the entire material.

If you are not happy with the content, drop us an email to and we can reimburse you in the first 30 days after the purchase.

EX Practitioners course

We will meet for 5 sessions of 2.5h online, on Zoom. That’s a total of 12.5h content with a team of trainers, over 5 weeks.


You will receive this training from a team of EX consultants, with teaching and facilitation expertise who will guide the conversation and facilitate the live exercises, foster the class conversation and knowledge exchange, and provide feedback on your assignments. You will be supported by templates to run your own EX workshops. Exercises for practicing with EX tools and methods are done on Mural templates which you will be able to download or re-use at your workplace.

The training lasts for 5 weeks and run on a set calendar, with fixed start and end dates.

The course requires approximately 5-6 hours per week. The course duration is 5 weeks in total. That is 2.5 hours in the session with the trainers and about 3 hours for assignments, per week.

Your learning experience follows the principles of blended learning. We consider this the best way to learn about EX, as EX is all about experiencing the different ways of thinking and working.


Blended learning is learning by doing, learning from interacting with each other and learning through moments of formal training.


In each session, we will:

  • Learn the theory behind EX, best practices and examples from other organizations;
  • Apply the tools and techniques of EX on real-life situations and topics;
  • Reflect on the learnings from the exercise, share and explore how they can be put into practice in your work.

We will call through Zoom, and would love it if everyone is able to join with cameras on. We feel it is important that all participants feel safe and know who is in the room with us.

We will do work in Mural, a collaborative platform. Before the start date, you will receive a user-friendly guideline for how to work in Mural. We love it, our clients love it and we hope you will, too.

After the training ends, you will have access to:

  • The recordings of our live online classes for up to 1 month after the training ended. After 1 month, the recordings will be deleted.
  • The EX templates which you will be able to download or re-use at your workplace, including your assignments, in Mural.

Receiving the official certification depends on attending 4 out of the 5 live sessions and completing your assignments.  

You can catch-up any missed session through the online learning platform, where recordings will be accessible up until 1 month after the training ends, after which they will be deleted.

The recordings are accessible only by you and your fellow cohort participants.

Receiving the official certification depends on:

  • Attending 4 out of the 5 live sessions
  • Completing your assignments.  

If you need to cancel up to 5 working days before the start date of the training, you will receive full reimbursement.

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